Shipping is always free! Your order will be processed and dispatched within 1-2 business days, and delivery will typically take 8-10 business days after shipment. Please note that unforeseen circumstances, such as weather delays, customs clearance or problems with the carrier, may affect the delivery time. For more details, please refer to our shipping policy.

Once your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order via this page.

You can request a return within 30 days of receiving your product. The return costs are at your expense, unless the product is damaged or there is an error on our part. After receiving and checking your return, you will receive an update about the refund. If approved, we will refund the amount to the original payment method within 7 working days. For more information, please consult our return policy.

We accept various payment methods, including Visa, MasterCard, Maestro, American Express, Apple Pay, Shop Pay, Google Pay. You can choose the payment method that best suits your preferences. You can find our full payment policy here.

Our customer support team is here to help! You can reach us through any of the following options:

• Email: support@talvipets.com
• Phone: +44 75 7582 4727
• FAQ: click here
• Contact page: click here

We're happy to assist you with anything you need!