FREE SHIPPING ACROSS THE UK

Frequently Asked Questions (FAQ)

What payment methods do you accept?

At TALVI, we offer secure and convenient payment options, including:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed securely via Shopify with SSL encryption.

Do you offer free shipping?

Yes, shipping is 100% free for all orders within the United Kingdom. There is no minimum order value required.

How long will it take to receive my order?

We aim to deliver your order as quickly and reliably as possible.

  • Order cutoff time: 5:00 PM (GMT), Monday to Friday
  • Processing time: 1–2 working days
  • Shipping time: 8–10 working days
  • Total delivery time: 9–12 working days

We work with Royal Mail and DHL to ensure fast and secure delivery. During public holidays or busy periods, delays may occur.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your package via our tracking page at any time.

When will I receive my refund after returning a product?

After receiving and inspecting the returned item(s), we process refunds within 7 business days. Refunds are issued to the original payment method. Please note: Processing times may vary depending on your bank or payment provider.

What is your return policy?

You may return your item(s) within 30 days of delivery, as long as they are unused and in original condition. Return shipping costs are the customer's responsibility unless the item is damaged or incorrect. Learn more in our Return Policy.

Do you offer exchanges?

We do not offer direct product exchanges.
If you wish to change an item, please return the original product and place a new order for the preferred size or variant.

Can I cancel my order?

Unfortunately, we are unable to cancel orders after they have been placed. Please review your order carefully before completing the purchase.

Do you ship internationally?

No, we currently ship only within the United Kingdom.

What if my package is lost or delayed?

If you have not received your order within 15 business days after shipment, please contact us at support@talvipets.com. We will investigate the issue with our carrier partners.

Where do I send returns?

All returns must be sent to our international return hub:

Nana
No. 10-2, North Lane 2, Houriu Area
Hangcheng Street, Bao'an District
Shenzhen, 518102
China
Phone: +86 187 7689 7395

We recommend using a tracked shipping method. TALVI is not responsible for lost returns.

Company and Contact Information

For any questions regarding our policies, services, or your order, you can reach us using the details below:

Company Name: Van Eersel Ecommerce
Website Name: TALVI
Registered Address: Adriaan Brouwerstraat 33, Kaatsheuvel, North Brabant, 5171 ZA, The Netherlands
KVK (Chamber of Commerce) Number: 93929706
VAT Number: NL866577361B01

Customer Service Contact:

Customer Service Hours:
Monday to Sunday, 09:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 1 business day.

For more information, please visit our Frequently Asked Questions or contact us via our Contact Page.